- 108 - 308 Palladium Dr. Kanata
- (613) 505-5000
Your privacy matters to us. This policy explains how we collect, use, and safeguard your personal information.
Pro-Action Health and Performance (“Pro-Action,” “we,” “our,” or “us”) is committed to protecting the
privacy of everyone who visits our website or uses our services. This Privacy Policy explains what
information we collect, how we use it, who we share it with, and what your rights are.
By using our website at proactionsportsclinic.com, you agree to the collection and use of information as
described in this policy. If you have questions, contact us at any time using the details at the bottom of
this page.
Pro-Action Health and Performance is a multidisciplinary sports injury and rehabilitation clinic located at
308 Palladium Drive, Suite 108, Kanata, Ontario. We provide chiropractic, physiotherapy, massage
therapy, naturopathic medicine, concussion management, and custom orthotics services.
We are subject to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
and Ontario’s Personal Health Information Protection Act (PHIPA) as they apply to the collection, use,
and disclosure of personal and personal health information.
We collect two types of information: information you provide directly to us, and information collected
automatically when you use our website.
Information you provide directly may include:
Information collected automatically when you visit our website may include:
This technical information is collected through cookies and similar technologies. It helps us understand
how our website is used and improve your experience. See Section 6 for more on cookies.
We collect and use your personal information only for the purposes for which it was provided or for
directly related purposes. These include:
We do not use your personal information for any purpose that is incompatible with the reason it was
collected without your consent.
We take the security of your personal information seriously. Patient health records are stored securely
using clinic management software that meets healthcare privacy standards in Ontario. Website contact
form submissions are transmitted using encrypted connections (HTTPS).
We retain personal information only for as long as is necessary to fulfil the purpose for which it was
collected, or as required by applicable law. Patient health records are retained in accordance with the
requirements set out under Ontario’s regulations for regulated healthcare professionals.
While we take all reasonable measures to protect your information, no method of transmission over the
internet is completely secure. We cannot guarantee absolute security.
We do not sell your personal information. We do not share it with third parties for marketing purposes. We
may share your information in the following limited circumstances:
Our website uses cookies: small text files stored on your device that help us understand how visitors use
the site. We use cookies for the following purposes:
You can control or disable cookies through your browser settings at any time. Disabling cookies may
affect the functionality of certain parts of the website. Our website does not respond to browser “Do Not
Track” signals at this time.
Under PIPEDA and applicable provincial law, you have the right to:
To exercise any of these rights, please contact our Privacy Officer using the details below. We will
respond to your request within a reasonable timeframe and in accordance with applicable law.
Please note that patient health records are subject to additional requirements under PHIPA. You have the
right to request access to your health record and to request corrections. In some circumstances, access
may be restricted as permitted by law.
Our website may contain links to third-party websites, including booking platforms, social media, or
resource pages. We are not responsible for the privacy practices of those websites and encourage you to
review their privacy policies before providing any personal information.
Our website is not directed at children under the age of 18. We do not knowingly collect personal
information from children through our website. If you believe a child has submitted personal information
through our website, please contact us and we will take steps to remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
The date at the top of this page indicates when it was last revised. We encourage you to review this page
periodically. Continued use of our website after any changes constitutes acceptance of the updated
policy.
If you have questions about this Privacy Policy, wish to access your personal information, or have a
concern about how your information has been handled, please contact us:
Pro-Action Health and Performance
308 Palladium Drive, Suite 108
Kanata, Ontario
Website: proactionsportsclinic.com
We take privacy complaints seriously. If you are not satisfied with our response, you have the right to
contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
